Shipping & Delivery

Shipping & Delivery terms

We deliver anywhere in Kazakhstan:

- Take out from office (free)

- Delivery within Almaty city (free) 

- Delivery to any other location in Kazakhstan (15,000 tg)

Delivery costs are not included in the price of the product.

 We value your time and hope you will value ours. 

Handling of your order may take up to 1 day.

We deliver products within Almaty city in house.

If you order from different city or location we use on of our partners for logistics:

ТОО «СДЭК Центральная Азия», (БИН 120440014325) - delivery door to door

ТОО Пони Экспресс (БИН 010840000535) - delivery door to door

ТОО Asia Freightt (БИН 020440004288) - air delivery, to the office of the Asia Freight 

ТОО  «ABT & E-TRANS FORWARDING COMPANY» (БИН 080940004811) - by Truck to the nearest office of the ABT company.

Depending on where you live delivery time after shipping may take from 1 day to 14 working days 

We will provide you tracking number and courrier which was used to deliver your product and you will be able to track it on their official website. Alternatively we will provide with contact number where you can get upto date information about your package (for example if the couryer will be Asia freight).

Finally, if you didn't received the package after all expected amount of time and didn't get heard feedback from us, please write us email to our sales , or call us to the following mobile number: + 7 707 03 02 06 and we will help you to resolve the problem within short notice.